Support Plan Why choosing us? All support plans are open and transparent High quality IT support, email service and HTML website hosting service to suit different customers' needs DNS service to enchance user-experience Free computer on loan service when your PC is out of order Yearly checking and reporting of hardware and software inventory 2 technical staff are assigned to each customer 1-year contract with 3-month trial period Free 2-week support for new customers Support Plan Plan A Plan B Plan C Plan D Plan E Remark Immediate Support Telephone Support Unlimited Unlimited Unlimited Unlimited Unlimited Remote Support Unlimited Unlimited Unlimited Unlimited Unlimited Through the remote support, over 70% of problems can be solved rapidly. Learn more about remote support On-site support TBC TBC TBC TBC TBC PCs or notebooks Servers Value-added services Support record ✔ ✔ ✔ ✔ ✔ Customers can check their supporting records online. Learn more about Customers can check their supporting records online. Learn more about support record Hardware and software inventory management Yearly Yearly Half-yearly Half-yearly Quarter-yearly Annual checking of hardware and software inventory and update management report. Learn more about hardware and software inventorycs.topone.hk Backup monitoring service ✔ ✔ ✔ ✔ ✔ Learn more about backup monitoring service Hardware on Loan ✔ ✔ ✔ ✔ ✔ Learn more about hardware on loan PC Health monitoring service ✔ ✔ ✔ ✔ ✔ Learn more about PC health monitoring service Cloud remote backup storage 0G 500G 1 TB 2 TB 3 TB 4 TB 5 TB 0G 500G 1 TB 2 TB 3 TB 4 TB 5 TB 0G 500G 1 TB 2 TB 3 TB 4 TB 5 TB 0G 500G 1 TB 2 TB 3 TB 4 TB 5 TB 0G 500G 1 TB 2 TB 3 TB 4 TB 5 TB Allow data restoration if serious physical damage of servers occur. Email account Email account storage 50G 2G 50G 2G 50G 2G 50G 2G 50G 2G Using Microsoft or Google e-mail system. Monthly fee HK$1,500 HK$2,500 HK$3,500 HK$4,500 HK$5,500 1-year contract with 3-month trial period # Smart Choice Support Plan starts from HK$1,500 # Suitable for one support site only. If you need support for more than one site, please contact us.