Managed IT for SMEs
Reliable support
Strong security
Cloud transformation
— everything your business needs to operate safely and smoothly.
Our Client
What We Do
Managed IT Support & Helpdesk Services in Hong Kong
Service Overview
Our Managed IT Support & Helpdesk Services provide Hong Kong businesses with reliable, proactive, and secure IT management to support daily operations and long-term growth. We help organizations maintain stable systems, reduce downtime, and address IT issues efficiently through a combination of remote and onsite support.
Designed for small and medium-sized enterprises (SMEs), our outsourced IT support service allows businesses to access experienced IT professionals without the cost and complexity of maintaining an in-house IT team.
Who This Service Is For
This service is ideal for:
- Small and medium-sized businesses in Hong Kong
- Companies without a dedicated internal IT department
- Organizations looking to improve IT stability and security
- Businesses expanding, relocating offices, or supporting remote work
Whether you need full IT outsourcing or supplementary support for your internal team, our managed IT services can be tailored to your operational needs.
Common IT Challenges We Help Solve
Many businesses experience recurring IT issues that impact productivity and security. Our IT support services are designed to address challenges such as:
- Frequent system downtime or slow performance
- Delayed IT response and unresolved support tickets
- Lack of proactive system monitoring
- Security vulnerabilities and outdated systems
- Increasing complexity from cloud and remote work environments
By proactively managing your IT environment, we help prevent problems before they disrupt your business.
What’s Included in Our IT Support Services
Our managed IT support covers a comprehensive range of services, including:
- Remote and onsite IT support for users and systems
- Helpdesk ticket management and incident resolution
- Server, network, and endpoint monitoring
- Operating system and software patch management
- User account and access management
- Backup monitoring and basic recovery support
- New user onboarding and device setup
All services are delivered according to clearly defined support scopes to ensure consistency and reliability.
How We Deliver Our IT Support
Our service delivery follows a structured and transparent approach:
- Onboarding & Assessment
We document your IT environment, systems, and support requirements to ensure smooth service onboarding. - Proactive Monitoring & Maintenance
Critical systems are monitored continuously to detect and address issues early. - Helpdesk & Incident Response
Users can submit support requests through a centralized helpdesk. Issues are prioritized and resolved based on agreed service levels. - Ongoing Review & Improvement
We regularly review system performance and support trends to improve service quality and reduce recurring issues.
This process ensures predictable response times and consistent service quality.
Why Choose Topone as Your IT Support Partner
- Over 20 years of IT service experience supporting Hong Kong businesses
- Practical, business-focused approach — not experimental or over-engineered
- Experience with Microsoft, cloud platforms, firewalls, and enterprise IT tools
- Clear communication, documentation, and structured support processes
- Flexible support models to match different business sizes and requirements
We focus on delivering stable, secure, and scalable IT environments that support business operations, not just fixing issues when they occur.
Frequently Asked Questions
What does managed IT support include?
Managed IT support includes proactive system monitoring, helpdesk support, maintenance, and ongoing IT management to ensure stable operations.
Do you provide onsite IT support in Hong Kong?
Yes. We provide both remote and onsite IT support based on service scope and business requirements.
Is this service suitable for small businesses?
Yes. Our services are designed specifically for SMEs that need professional IT support without maintaining a full in-house team.
How fast is your response time?
Response times are defined through service-level agreements (SLAs) and vary based on issue priority and service scope.
Get Started
If you are looking for a reliable IT support partner to manage and support your business systems, contact us to discuss your requirements. Our team will assess your environment and recommend a support model that fits your business needs.
Cybersecurity Services in Hong Kong
Service Overview
Our Cybersecurity Services help Hong Kong businesses protect their systems, users, and data against modern cyber threats. We provide practical, layered security solutions designed to reduce risk, improve visibility, and strengthen overall security posture without unnecessary complexity.
Cybersecurity is no longer optional for SMEs. With increasing ransomware attacks, phishing attempts, and data breaches, our services help organizations operate securely and confidently in today’s digital environment.
Who This Service Is For
This service is suitable for:
- Small and medium-sized businesses in Hong Kong
- Organizations handling sensitive business or customer data
- Companies concerned about ransomware, phishing, and data breaches
- Businesses required to meet basic compliance or security standards
Whether you need to improve existing security controls or build a stronger security foundation, our cybersecurity services can be tailored to your environment.
Common Security Challenges We Help Solve
Businesses often face security risks such as:
- Increasing phishing and email-based attacks
- Ransomware and malware infections
- Unpatched systems and outdated security controls
- Limited visibility into security incidents
- Lack of internal cybersecurity expertise
Our approach focuses on reducing these risks through prevention, monitoring, and structured response.
What’s Included in Our Cybersecurity Services
Our cybersecurity service scope may include:
- Firewall deployment, configuration, and ongoing management
- Endpoint protection and malware prevention
- Email security and anti-phishing controls
- Vulnerability scanning and security assessments
- Security policy and access control implementation
- Log monitoring and basic incident response support
Services are aligned with business requirements and risk levels to ensure effective protection.
How We Deliver Cybersecurity Services
Our cybersecurity delivery follows a structured approach:
- Security Assessment
We review existing systems, configurations, and risk exposure. - Security Implementation
Appropriate security controls are deployed and configured. - Monitoring & Maintenance
Security systems are monitored and maintained to detect potential threats. - Review & Improvement
Security posture is reviewed regularly to address evolving threats.
This ensures security remains effective as business environments change.
Why Choose Topone for Cybersecurity
- Extensive experience supporting Hong Kong SME environments
- Practical security solutions, not over-complicated frameworks
- Familiarity with enterprise-grade firewalls and endpoint tools
- Security aligned with real operational needs
- Clear documentation and structured security management
We help businesses improve security without disrupting daily operations.
Frequently Asked Questions
Is cybersecurity only for large companies?
No. SMEs are common targets for cyberattacks and require proper security protection.
Do you provide ongoing security management?
Yes. We offer ongoing monitoring and management as part of our cybersecurity services.
Can cybersecurity services work with existing IT systems?
Yes. We integrate security solutions with existing infrastructure whenever possible.
Cloud Services & Microsoft 365 Support in Hong Kong
Service Overview
Our Cloud Services help Hong Kong businesses adopt, manage, and optimize cloud technologies to improve flexibility, collaboration, and scalability. We support cloud migration, hybrid environments, and ongoing cloud operations.
Cloud solutions enable businesses to support remote work, reduce infrastructure complexity, and improve data accessibility while maintaining security and control.
Who This Service Is For
This service is ideal for:
- Businesses planning cloud migration
- Organizations using Microsoft 365 or cloud email
- Companies supporting remote or hybrid work
- Businesses seeking reliable cloud backup solutions
We tailor cloud solutions based on business size, workload, and security requirements.
Common Cloud Challenges We Help Solve
Many businesses encounter issues such as:
- Email and data migration complexity
- Cloud security and access control concerns
- Unclear cloud cost management
- Hybrid environment management challenges
- Backup and recovery limitations
Our cloud services address these challenges through structured planning and management.
What’s Included in Our Cloud Services
Our cloud service scope includes:
- Microsoft 365 setup, migration, and support
- Cloud email and file collaboration solutions
- Cloud backup and data protection
- Hybrid cloud and on-premises integration
- User access and identity management
- Ongoing cloud environment monitoring
How We Deliver Cloud Services
Our cloud delivery process includes:
- Assessment & Planning
We evaluate existing systems and define cloud objectives. - Migration & Configuration
Data and services are migrated securely and efficiently. - Ongoing Management
Cloud environments are monitored, supported, and optimized. - Continuous Improvement
Solutions are adjusted as business needs evolve.
Why Choose Topone for Cloud Services
- Experience supporting cloud adoption for HK SMEs
- Strong Microsoft 365 and hybrid cloud expertise
- Focus on security, performance, and usability
- Practical cloud designs aligned with business needs
Frequently Asked Questions
Q1: What cloud services do you offer for Hong Kong businesses?
We provide Microsoft 365 setup and support, cloud migration, hybrid cloud solutions, cloud backup, and ongoing cloud environment management tailored for SMEs in Hong Kong.
Q2: Can you help migrate our email and files to the cloud?
Yes, we specialize in secure and efficient cloud migration, including Microsoft 365 email and file collaboration tools, ensuring minimal downtime.
Q3: How do you ensure cloud security and data protection?
We implement access controls, encryption, regular backups, and monitor cloud environments to protect your data and comply with security best practices.
Q4: Is cloud suitable for small and medium businesses?
Absolutely. Cloud services improve flexibility, support remote work, and reduce infrastructure costs, making them ideal for SMEs.
Q5: What support is provided after cloud migration?
We offer ongoing monitoring, troubleshooting, user support, and optimization to ensure your cloud services operate smoothly.
AI+ Solutions
AI+ Productivity & Intelligent Automation Solutions
AI technology is transforming the way businesses operate — enabling teams to work smarter, automate repetitive tasks, and make better decisions faster. Our AI+ solutions for Hong Kong businesses help integrate practical artificial intelligence tools into everyday workflows, improving productivity, efficiency, and data‑driven decision‑making.
We focus on real‑world applications of AI that deliver measurable value — not experimental technology. Our solutions assist with task automation, productivity enhancement, and secure, scalable AI deployments that support business operations in small and medium‑sized enterprises (SMEs).
Practical AI Solutions We Provide
- Microsoft Copilot Integration – Deploy AI‑powered assistance embedded in Microsoft 365 to automate routine tasks, summarise content, and support smarter collaboration
- Private AI Server Solutions – Run advanced AI models securely on dedicated or on‑premises infrastructure, giving you full control over data and processing
Our AI services help businesses reduce manual effort, enhance accuracy, and streamline key workflows by leveraging trusted AI tools and technologies suitable for enterprise environments.
Why Choose AI+ Services with TOPONE
With expertise in both IT systems and AI deployments, we bring practical, business‑oriented AI solutions to Hong Kong organisations. Unlike generic AI tools, our approach focuses on solving operational challenges, improving business outcomes, and integrating smoothly with your existing platforms.
Our AI+ services are ideal for businesses that want to:
- Boost team productivity with AI‑assisted software tools
- Integrate intelligent automation into daily operations
- Run secure AI systems that respect data privacy and compliance
Harness the power of practical AI to improve efficiency, accelerate workflows, and strengthen your competitive edge in today’s digital economy.
Hardware Leasing Services in Hong Kong
Service Overview
Our Hardware Leasing Services provide businesses with flexible access to IT equipment without large upfront investment. We support device lifecycle management to simplify deployment and replacement.
Who This Service Is For
- Growing businesses
- New office setups
- Hybrid and remote work environments
Common Challenges We Help Solve
- High upfront hardware costs
- Inconsistent device standards
- Complex asset management
What’s Included
- Laptops, desktops, servers, networking equipment
- Device deployment and replacement planning
- Asset tracking support
How We Deliver
- Requirement assessment
- Equipment provisioning
- Deployment & lifecycle planning
Why Choose Topone
- Flexible leasing models
- Business-grade equipment
- Integrated IT support options
Frequently Asked Questions
Q1: What types of hardware are available for leasing?
We offer leasing for servers and networking equipment, and peripherals suitable for Hong Kong businesses.
Q2: How flexible are your hardware leasing plans?
Our leasing plans can be customized in duration, equipment type, and maintenance options to fit your business needs.
Q3: Can you assist with hardware deployment and setup?
Yes, we provide device deployment, configuration, and asset tracking services as part of our leasing packages.
Q4: Is hardware leasing more cost-effective than buying?
Leasing helps manage cash flow by spreading costs and avoiding large upfront investments, which can be more efficient for growing businesses.
Development Services
Service Overview
Our Development Services support digital transformation through website, application, and system development tailored to business needs.
Who This Service Is For
- Businesses requiring custom systems
- Companies improving digital workflows
- Organizations integrating IT platforms
Challenges We Solve
- Manual processes
- System integration gaps
- Outdated applications
What’s Included
- Website development
- Business application development
- System integration
How We Deliver
- Requirement analysis
- Design & development
- Testing & deployment
- Ongoing support
Why Choose Topone
- Practical, scalable development
- Integration with IT & cloud services
- Long-term support mindset
“Over 20 years IT experience,
your trusted partner
in Hong Kong.”
Onsite & remote support, modern security, cloud migration, and flexible rental services.
Jacky Chan
COO