Remote Support

Besides on-site support, we provide IT support service through a remote access software called Teamviewer. When you run a simple program and provide 9 digit ID as well as 4 digit random password for authenication, our engineers can remote control you mouse, keyboard and screen for technical support. The following are the main feature of Teamviewer:

Simple to install and use:
Neither an installation nor administrator rights are required by the user; user merely runs a small program and remote access can be made. After providing Your ID and a random generated password, our engineer can remote access your PC for support.

Highest security standard:
TeamViewer is a very secure solution for remote maintenance. Your connections utilize completely secured data channels featuring 1024-bit RSA key exchange and 256-bit AES session encoding.

TeamViewer GmbH is one of the very few companies on the remote control market with certified awards to archieve highetst security stadnard.

Supporting operation system: Windows, Mac 和 Linux
Mobile:App for Android, App for iPhone and iPad

Teamviewer is widely accepted by top international companies in different industries!