Quality of Services
Topone Information Technology Limited focuses on our customers. Company growth
depends on our valuable customers. Work as a long-term business relationship with
customers, we try to meet the requirements of our customers in order to adapt their
business needs, we hope customers enjoy our services with satisfaction.
Our service commitment is divided into three levels:
1) Level 1，if server is malfunctioned or the whole company cannot access the
internet, we promise to provide on-site support within 4 hours.
2) Level 2，if the problem is related to personal computer, we promise to provide
on-site support on the next business day.
3) Level 3，if the problem does not affect the company's operation as well as the
user, such as the floppy disk is malfunctioned and there is no emergency need to
use it, we will arrange an appointment with the user or fix the problem during the
next monthly checking.
Our engineers will bring the Service Acceptance Form per each on-site support
visit. In order to enhance our working transparency and our customer satisfaction,
engineers will clearly explain the completion of the work situation to our
customers and mark down the follow-up actions in the form if necessary.
We are pleased to listen different kinds of view from our valuable customers. When
our customers are not satisfied with our services, you can contact our dedicated
account manager to follow up or email to: [email protected]
Topone Information Technology Limited is committed that customer information will
not be disclosed to any parties without the prior approval of our customer. When
our engineers finished the task, all customer information must be returned to our
We will enhance our services continuously in order to provide satisfactory services
to our customers. For example, we have launched the CustomerCare Center platform to
allow customers manage their company's IT assets more easily. We provide online
storage space (SendBig services) for customers with free of charge in order to let
customers send large files (e.g. 100M or above) through Email. In addition, we are
developing a set of online software management system for our customers to use for
meeting the increasingly rigorous government monitoring of software asset