Topone believes that customers’ satisfaction always
comes first. Understanding that our growth is built
on our customers' success, we treat and benefit our
customers as long-term business partners by continuous
and services in pace with their growth to meet their
ever-changing business needs. We use following tools
to ensure high quality of service provisioning for customers:
Service Acceptance
The Service Acceptance Form is used to monitor the service
and expenditure for the supporting service. The duly
signed form will be prepared by Topone in accordance
with the schedule.
- Monthly Service Acceptance Form
- Hourly Service Acceptance Form
Reporting
Everyone understands the important of document, but
hard to implement.? Topone treats the documentation
as part of our service. The maintenance administrative
report will be prepared to document all system configuration,
major contact person, hardware and software inventory,
license, warranty and contract information for our client.
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Pro-active Support Establishment
| Telephone Support : |
21780088 |
| Email Support : |
support@topone.hk |
| Remote Connections : |
Will be provided upon request for troubleshooting/support. |
| Service Alerts : |
Trigger or Alerts will be setup so as to provide
just-in-time alerts for appropriate interruption
of services like virus infections, failure of backup. |
Confidential Requirement
Topone will not disclose any information to anybody
without the prior written approval from our client,
and not to retain in their custody such information,
in hard copy or any form of storage media. Topone should
return such information to our client immediately upon
the completion of all assigned tasks. |
